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App User Help
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App User Help
Last updated
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Having trouble with your platform app? You've come to the right place!
We recommend starting with some .
Each app comes with a Help & Support link in the Accounts section of the app.
Tap "Account", then tap on "Help & Support" This will either reveal a support contact name & email address, or it will redirect you to a website where you can reach out and get app support.
For private apps, Apple adds an extra layer of security by asking users to trust the developer account that has published the app.
Can't download the app? Have a look at the . If you can't spot your issue, contact your account Support Agent for assistance.
Trouble activating or creating your user account? Can't log in?
If your device seems to freeze or content does not load, this may be related to your device or browser either being incompatible or not up-to-date.
Have a look at the videos showing .
