# Device Requirements

The platform is compatible with most standard devices and the latest operating systems. When users experience issues accessing a story or if the story does not run as intended, this may be due to a device issue and it is best to check that the user meets the current system requirements.

**The following minimum system requirements apply to all platform users** (app users and platform backend users). 

**Operating Systems (Mobile & Tablet):** Apple and Android only\
**Browser Requirement (for Desktop/Web):** Evergreen browsers (browsers that always receive the latest updates). See here: <http://outdatedbrowser.com/en>\
**Minimum Device OS:** Android Nougat 7.0+, Apple iOS 11 (note that the platform does not support operating systems that have been deprecated by either Android or Apple and therefore minimum device OS requirements will change accordingly)\
**Minimum Device Memory:** 512MB Ram\
**Minimum Device Storage:** 2GB\
**Minimum Available Storage:** 200MB\
**Access to Connection:** Device(s) must connect to download stories and sync data/results

{% hint style="info" %}
Note that the minimum requirements are regularly updated in order to ensure that the platform is up to date with the latest technology.
{% endhint %}

## Is my device incompatible or outdated?

If your device seems to freeze or content does not load, this may be related to your device or browser either being incompatible or not up-to-date. You can try the following steps to fix the issue.

**Things To Try**

1\. Check if your browser or device has an update. ([Update Chrome](https://support.google.com/chrome/answer/95414?co=GENIE.Platform%3DDesktop\&hl=en) | [Update Firefox](https://support.mozilla.org/en-US/kb/update-firefox-latest-release) | [Update Internet Explorer](https://support.microsoft.com/en-us/help/4028118/windows-run-the-latest-version-of-internet-explorer-11) | [Update Android](https://support.google.com/android/answer/7680439?hl=en) | [Update iOS](https://support.apple.com/en-za/HT204204))

2\. If your device is up-to-date and the app still does not work, your device may be incompatible. [Install Google Chrome](https://support.google.com/chrome/answer/95346?co=GENIE.Platform%3DDesktop\&hl=en-GB) onto your desktop or device and use the web app instead.