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Need Help?
App User Help
Having trouble with your platform app? You've come to the right place!
Each app comes with a Help & Support link in the Accounts section of the app.
Tap "Account", then tap on "Help & Support" This will either reveal a support contact name & email address, or it will redirect you to a website where you can reach out and get app support.
App Download
Activation & Password
Device Compatible?
Can't download the app? Have a look at the app install & access FAQs. If you can't spot your issue, contact your account Support Agent for assistance.
If your device seems to freeze or content does not load, this may be related to your device or browser either being incompatible or not up-to-date. Go here and try steps to fix the issue.
For private apps, Apple adds an extra layer of security by asking users to trust the developer account that has published the app.
Last modified 2yr ago