# Need Help?

**Having trouble with your platform app?** You've come to the right place! 

## Let's get to the bottom of this...

We recommend starting with some [**troubleshooting**](https://help.falkor.io/common-problems/usual-suspects). 

## Contact Your App Support

Each app comes with a **Help & Support** link in the Accounts section of the app.

Tap "**Account**", then tap on "**Help & Support"** This will either reveal a support contact name & email address, or it will redirect you to a website where you can reach out and get app support.

![](https://3772773674-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-M0XmAhM7d_mzxXtFruX%2F-MHpzRULn0oTk53-EF7e%2F-MHq--_x-TqRLvhJV4gD%2FScreenshot%202020-09-22%20at%2015.19.55.png?alt=media\&token=aea403d8-f43a-4a14-bb4a-902faed3ea54)

## Can't get the app?

{% tabs %}
{% tab title="App Download" %}
**Can't download the app?** Have a look at the [**app install & access FAQs**](https://docs.falkor.io/support-and-teams/app-user-support/installing-and-accessing). If you can't spot your issue, contact your account Support Agent for assistance.
{% endtab %}

{% tab title="Activation & Password" %}
Trouble **activating** or creating your user account? **Can't** **log in?** [**Look no further.**](https://docs.falkor.io/support-and-teams/app-user-support/password-and-login)
{% endtab %}

{% tab title="Device Compatible?" %}
If your device seems to **freeze** or content does **not load**, this may be related to your device or browser either being **incompatible** or **not up-to-date**. [**Go here and try steps to fix the issue.**](https://docs.falkor.io/support-and-teams/app-user-support/device-requirements#is-my-device-incompatible-or-outdated)
{% endtab %}
{% endtabs %}

## How to setup your account/app

Have a look at the videos showing [how to get the app on various devices](https://help.falkor.io/falkor-apps/get-the-app)**.**

## Help! Apple wants me to "Trust" something

For private apps, Apple adds an **extra layer of security** by asking users to **trust the developer account** that has published the app. 

[Go here for easy instructions on how to trust the developer account. ](https://help.falkor.io/common-problems/usual-suspects#untrusted-developer-whats-this)