Comment on page
Experiencing completion issues? Are your story logs not visible to the backend admin?
Use the "Help & Support" option in the Account section of your app to contact the app support team.
Check that you have:
- Completed the story (it will be marked "COMPLETED" on the app).
- Completed each page - sometimes the last page is missed.
The support team will be able to check your story logs or force the completion status if needed.
If you have completed content but it is not reflecting (on your app and/or in the admin reports), you may be asked to Send a Debug Report.
To send a Debug Report, you will need to:
- 1.Open the app and go to "Account"
- 2.Under "Information", select "Send Debug Report"
- 3.Choose "Yes" to send
How to send a debug report