User Help
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Story Completion

Experiencing completion issues? Are your story logs not visible to the backend admin?

Getting Support

Use the "Help & Support" option in the Account section of your app to contact the app support team.
Check that you have:
  • Completed the story (it will be marked "COMPLETED" on the app).
  • Completed each page - sometimes the last page is missed.
The support team will be able to check your story logs or force the completion status if needed.

Log Issues: Send Debug Report

If you have completed content but it is not reflecting (on your app and/or in the admin reports), you may be asked to Send a Debug Report.
To send a Debug Report, you will need to:
  1. 1.
    Open the app and go to "Account"
  2. 2.
    Under "Information", select "Send Debug Report"
  3. 3.
    Choose "Yes" to send
How to send a debug report