Story Completion

Experiencing completion issues? Are your story logs not visible to the backend admin?

Getting Support

Use the "Help & Support" option in the Account section of your app to contact the app support team.

Check that you have:

  1. Completed the story (it will be marked "COMPLETED" on the app).

  2. Completed each page - sometimes the last page is missed.

The support team will be able to check your story logs or force the completion status if needed.

Log Issues: Send Debug Report

If you have completed content but it is not reflecting (on your app and/or in the admin reports), you may be asked to Send a Debug Report to Falkor.

To send a Debug Report, you will need to:

  1. Open the app and go to "Account"

  2. Under "Information", select "Send Debug Report"

  3. Choose "Yes" to send

How to send a debug report